This notice describes the privacy policy for Smithbrook Tuition.  In visiting and using you are accepting and consenting to the practices described in this Privacy Notice.

Any personal information provided to or to be gathered by Smithbrook Tuition is controlled by Susan Prince, Smithbrook Tuition, 32 Smithbrook Kilns, Cranleigh, Surrey GU6 8JJ.

Smithbrook Tuition has implemented internal controls and procedures designed to ensure compliance with the Data Protection Act of 1998.

Collection and use of personal information about customers

We use your contact information and personal records to communicate with you about appointments, Smithbrook Tuition services and to update our records.

We only use your personally identifiable information to respond to your requests and to provide you with information about Smithbrook Tuition’s services. For example, if you send us an email message requesting information about Smithbrook Tuition, we will use your email address and other information you supply to respond to your request.

What about ‘cookies’?

Cookies are alphanumeric identifiers that our website transfers to your computer’s hard drive through your Web browser, primarily to make it as easy as possible for you to use our website.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. Cookies on this site are used provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Does Smithbrook Tuition share the information the company receives?

Client privacy is an important aspect of our business and we do not sell or share your data with third parties. Smithbrook Tuition would share client information only as described below.

Business transfers: as we continue to develop our business, we might sell or buy other companies, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Smithbrook Tuition or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of Smithbrook Tuition: we release account and other personal information when we believe release is appropriate to comply with law or to protect the rights, property or safety of, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

How secure is information about me?

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of customer information. Our database is stored with a leading provider of cloud stage who store data around the world but when transferring data from the EU comply with the EU-US and Swiss – US Privacy Shield Frameworks. We also maintain paper records of the data collected which are maintained  in secure storage. Our personnel who have access to the data have been trained to maintain the confidentiality of such information.

How long is data kept?

Your data is retained for as long as is necessary for the purpose that it was collected for. We are obliged to keep certain data to fulfil certain legal obligations and matters of record keeping e.g. financial records which we are required to keep for 6 years. Any data that is retained is minimised to ensure that we are only keeping only that, which is required. We will securely delete all data when it is no longer required. If you ask us to cease marketing communications, we will add certain of your details, name and email address to a suppression list, this will ensure that you not contacted by us again.

Conditions of use, notices and revisions

If you choose to visit, your visit and any dispute over privacy is subject to this Privacy Notice, including limitations on damages and application of the laws of England. If you have any concern about privacy at, please send a thorough description to Smithbrook Tuition, 32 Smithbrook Kilns, Cranleigh, Surrey GU6 8JJ and we will try to resolve it. Your enquiry should be marked for the attention of the Data Manager.

As our business changes, so may our Privacy Notice. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you.

Information you give us

You provide most of such information when you request further information about our products and services, make a booking or booking enquiry or communicate with us regarding our services or in response to our newsletter. As a result of those actions, you might supply us with such information as your title, name, email address and phone number.

When you enrol with us the following information given and stored on a database: name of student, medical conditions, date of birth, school year, school attending, address, email address, home and mobile telephone numbers. Reason for attending, assessment scores, date started, initial day attending, areas of learning.

Your Rights

Under GDPR you have rights over your data.

You have the right to:

  1. Request access to your personal data we hold about you, this will be free of charge in most cases. If you want to access your personal data, please let us have details of the personal data you want to see and proof of your identity by email:
  2. Correction of your personal data if it is out of date, or is incorrect
  3. Erasure of your personal data from our records in certain circumstances
  4. Restrict processing in certain circumstances as outlined in the ICO guidance. You have a right to require us to stop processing your personal data in a particular way.
  5. Object to the processing of your data in a certain way
  6. Portability of your data, you wish to request of copy of your data and take it elsewhere.
  7. Withdraw your consent

If you wish to withdraw your consent to the collection and processing of your data, contact us using the details in section Introduction. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. You are responsible for the accuracy of your personal data, please let us know if needs to be updated.

If you feel that your data is not being managed in an appropriate manner you can raise a concern with the ICO. You can also find general information from the ICO

Automatic information

Examples of automatic information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version and your operating system and platform.

Smithbrook Tuition, 32 Smithbrook Kilns, Cranleigh, Surrey, GU6 8JJ.

Last updated July 2018.

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